Return Policy

At American Excavator, we want you to have complete confidence when purchasing heavy machinery online. With our extensive industry experience and dedicated technical support team, we are committed to delivering equipment of the highest quality.

Every machine we sell is backed by a one-year warranty, during which we supply free replacement parts to keep your equipment running smoothly. When you choose American Excavator, you are not just purchasing a machine—you are partnering with a reliable brand that stands behind its products.

If for any reason you are not entirely satisfied with your purchase, we offer a straightforward, hassle-free return process. You may return your equipment to our California warehouse within 35 days of the purchase date for a full refund. Please be aware that the customer is responsible for all return shipping logistics and costs.

• Return Window: 35 days from the date of purchase.
• Refund: Full refund for all eligible and approved returns.
• Return Shipping: The customer is responsible for return shipping costs.
• Processing Time: Refunds are processed within 3 business days of receiving the returned item.

Our mini excavators and attachments are engineered for durability and superior performance. Backed by our technical expertise and a large inventory of parts, your American Excavator machine is built to serve you for years.

Eligibility for Returns

To qualify for a return, the equipment or item must be in the exact condition you received it—unworn, unused, with all tags intact, and in its original packaging. A receipt or proof of purchase is required.

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your equipment. Please do not send items back without requesting a return first, as they will not be accepted.

If you have any questions regarding our return process, feel free to reach out to us anytime at support@typhonmachinery.com.

Damages and Order Issues

Please inspect your machinery or parts as soon as they arrive. If an item is defective, damaged in transit, or if you received the incorrect item, contact us immediately so we can evaluate the situation and resolve the issue for you.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned. These include custom-made products (such as personalized items or special orders) and hazardous materials (such as flammable liquids or gases). If you have questions about whether a specific item is eligible for return, please reach out to our support team.

Please note that we cannot accept returns on clearance sale items or gift cards.

Exchanges

The fastest and most efficient way to exchange an item is to return the original item you purchased. Once your return is accepted and processed, you can make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The same eligibility rules apply: the item must be in its original, unused condition, with tags and original packaging, alongside the proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be automatically processed to your original method of payment within 3 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at support@typhonmachinery.com.